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Which domain name extensions are available? You have the choice of registering a .co.sz, .com, .net, .org, .info, sz.net, sz.org, .org.sz, .co.uk, .org.uk or a .biz domain name. Do you register the domain name, in the owners' name? Yes. I have submitted a transfer request for my domain name. Will you accept the transfer ticket? No. Yeboyesrates.com does not vote on transfer requests. It is the responsibility of the domain name regstrant or owner to accept or decline the transfer. Can I host a domain name not listed above? Yes, provided you register your own domain name. How do I add additional domains to my existing account? You need to complete a new hosting application form for each new domain. What are the DNS servers I need to use if I am going to transfer or register my own domain name? Once we have received your application and we have configured your services, we will send you an email containing the correct DNS servers to use. How long does it take to register a .co.sz domain name? A .co.sz domain name is usually registered within an hour and then takes about 8 - 24 hours to propagate around the world. How long does it take to register a .org.sz domain name? A .org.sz domain name is usually registered within 12 hours and then takes about 8 - 24 hours to propagate around the world. How long does it take to register a .com, .net, .org, .info or .biz domain name? A .com, .net, .org, .info or .biz domain name is usually registered within an hour and then takes about 8 - 48 hours to propagate around the world. How long does it take to register a .co.uk or .org.uk domain name? A .co.uk or .org.uk domain name is usually registered within 12 hours and then takes about 8 - 48 hours to propagate around the world. How long does it take to register a .sz.net or .sz.org domain name? .sz.net or .sz.org domain names are free domain names. The registration of these domain names, may take as little as 3 days but usually takes 14 days. We have seen cases where it took 3 months to be registered. What is your current server uptime? We have managed a server uptime of 99.9% over the last 12 months. How to FTP? Do you monitor your servers? Yes. We monitor the servers and the services on each server on a 24 x 7 basis. Are FrontPage Server Extensions supported on my account? Yes. How do I set-up or change my email account? You need to set it up via your control panel. I get a "Page Not Found" error when I attempt to go to the Control Panel. If you have a firewall on your machine or are attempting to access the control panel from a network, with a firewall that is blocking access to port 8443, you will receive the error this error. How long will it take until I can upload my web pages to your site? You will be provided with your FTP access details and FrontPage access details in your set-up information. If you have your domain name ready, this may take anytime from 15 minutes to 4 hours. However, it will take 36+ hours from when you placed the order for domain name propagation to complete. Do you offer unlimited bandwidth? No. We offer un-metered bandwidth and do not bill for bandwidth used. There exists no such thing as unlimited bandwidth. All bandwidth is limited. I am using Windows XP and cannot connect to the FTP server. What is the problem? Microsoft has made the decision to enable, by default, the built-in firewall in Windows XP. The Internet Connection Firewall (ICF) is automatically enabled when you install Service Pack 2 (SP2) or later. I have made changes on my site, but they do not appear why? Possible reasons for the problem might be one or more of the following:
Disable any proxy server set-up in your browser. I have problems with my username and password, what can I do? We recommend that you copy and paste the username and password from the email into a text editor, like Notepad for instance. This is to prevent you from copying any additional spaces. Then you should copy the username and password from the text editor into the program as required. I have transfered my domain name, why are you still billing me? You have to cancel your services with us. We will continue to bill you until you inform us of your intention to no longer make use of our services. I want to update my bank account details. When is the best time? You may update your bank account details at any time. We do however suggest that you do it before the 20th of the month to make sure it is in time for the next month's debit order. How do I pay for my hosting? The charges applicable to your account will be deducted via debit order. The first debit order deduction will include a pro-rata fee (if applicable) one month's hosting fees and the domain name registration costs (if applicable). When will the first payment be deducted? The first debit order will be on or shortly after the 1st of the month following the month in which you subscribed. If our debit order system has been closed for the current month, the first deduction will be on or shortly after the 1st of the second month following the month in which you subscribed. Will you only bill me once my website is active? No. You will be billed from the date you apply. How can you bill me if I have not uploaded my site yet? We have had to allocate space to you on our servers and that unfortunately incurs costs. Do you send out invoices? No. We can only email you your invoice in PDF format, which we do every time we bill your account. How will I receive statements of my account? We do not send out statements. Statements are sent to your email addresses and can be available at any time you request a copy. How do I cancel my hosting? You need to send a request to terminate your hosting together with instructions as to the disposal of your domain name to Support. The request must originate from the email address we have on record for you and you need to include a scanned copy of a recognised and legible copy of a identity document. (e.g. passport, drivers licence or national identity document.) Cancellation requests originating form an alternative email address will be ignored. Do you accept monthly payments via Credit card? No. However this could change in the future. Do you accept monthly payments via Debit card? No. What happens if my debit order is returned or rejected? You will be sent an email asking you to settle your account in 48 hours. You will need to deposit the returned amount together with the admin fee. You account will be suspended should you fail to settle the outstanding account. The outstanding amount will be debited from your account on the next debit run and your account will be instated shortly after that if the debit is successful. I forgot to submit a cancellation and want a refund as I have not been using your services? We have had to allocate space to you on our servers and that unfortunately incurs costs. If a change occurs to my contact or banking details, how do I ensure that this is updated? We request that your updates be submitted via fax together with a copy of your Identity Document. I have updated my bank account details but you have not made use of it, why? You must make sure that all bank account updates reaches us before the 20th of the month, to be included in the following months debit order run. If the update is made after the 20th, we will use the current details we have on record. Do you accept annual payments? Yes. We accept payments on a monthly, quarterly, bi-annually and an annual basis. You will be able to select the period, during signup. What is a pro-rata amount? A pro-rata amount or pro-rata fee, is a portion of the full amount calculated by using the number of days left in the month. We charge you this amount from the day that you signup till the end of the month. Why do we charge a pro-rata amount? We charge you a pro-rata amount to recover funds for the services rendered from the day that you signed up, until the end of the month. How do you calculate the pro-rata amount? The pro-rata amount is calculated as follows:
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